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Policies

Payment

We accept credit cards & PayPal.

Please note that if you pay via echeck on PayPal, your order will process when the check clear (3-7 days).

Orders are processed & shipped in the order received within 1-2 business days of confirmed payment. Orders are packed carefully & shipped to the shipping address provided during checkout. An email notification will be sent as soon as the order is shipped.

Canada & Everwhere Else:

Certain countries now have international tracking available. If your country does not have international tracking service & you need tracking, there will be an additional charge. Please contact us for upgraded shipping. We will then calculate the extra upgraded shipping charge for your order & send you an invoice.

Shipping Rates

Additional shipping charges may apply on all orders over One Pound (16 oz.). We will email you for any additional shipping charges.

USPS Priority Mail upon request - additional shipping charges may apply for Priority Mail service

Shipping Time

U.S.A.

Please allow 3-5 business days for standard shipping from the day shipped.

Everywhere Else:

International orders can take between 1-6 weeks in transit, but sometimes longer, depending on the destination country's postal system.

Expedited International shipping is available with a shipping time frame of 4-7 days for an additional charge.

Expedited Shipping & Insurance

Orders can be shipped via expedited air courier with rates depending on the destination, with tracking & 4-7 days delivery time frame.

Insurance can also be purchased for any order for an additional charge.

Please contact us if you would like to purchase either the Expedited Shipping option or insurance on your order.

Buyers are responsible for entering the correct shipping address, customs, duties, taxes, & fees in their country. Please contact your local Customs office for further information.

Customer satisfaction is our priority.

Refunds & Exchanges

U.S. Customers: If you are not satisfied with a product, please return unused, in original condition & original packaging with a Delivery Confirmation number, within 5 days from the day shipment is delivered. Please contact us for a Return Authorization Number. Store credit is provided less shipping charges & a 10% restocking fee, once the returned goods are received in original condition, unused & in original packaging. All returns are subject to the 10% restocking fee due to items being held up during the returns process & the labor charges we incur on all orders.

We encourage our customers to contact us about any questions they may have about any item to make an informed buying decision.

Custom Orders are final & non-refundable.

All orders outside the U.S.A. are final & non refundable.

Buyers are responsible for Customs, Duties, Taxes, Fees in their country. We are not responsible for orders not collected due to Taxes, Duties, Customs related issues, we have no control over these matters. Please contact your local Customs office if you have any questions.

Please Note: We are not responsible for packages lost or damaged in transit. Insurance & tracking options are available for an additional charge. Once a package has been shipped, it is no longer in our hands to control the delivery, the speed of delivery, etc. Please contact your local postal carrier with the tracking information provided for your package.

Additional Policies & FAQs

Due to the handmade nature of our items & the natural qualities of stones, there may be slight differences in stones, color, size & weight.

If you need larger quantities of any item or have any questions, please Contact Us.

Wholesale Buyers are welcome!

Wholesale/Bulk discounts are available. Please contact us for more information.